Refund processes depend on the situation. In all cases, please email [email protected].
If the error was on your side (e.g., you sent money to the wrong person), please contact us immediately. Explain the situation clearly. The sooner you report it, the better our chances of assisting you.
If the error was on our side (e.g., a technical issue caused a failed transaction), please contact us with the transaction details. We will investigate and resolve it promptly.
How long do refunds take?
Once approved, refunds are typically processed within 5-10 business days, depending on the institutions involved.