Here are the most common reasons:
Incorrect Recipient Details: The account number, name, or other details you entered don't match the recipient's bank records.
Insufficient Wallet Balance: You do not have enough funds in your wallet to cover the transfer amount and any applicable fees.
Security Review: Our security system has flagged the transaction for a routine review to ensure it's safe and legitimate.
Bank or Partner Delays: Sometimes, delays happen on the recipient's bank or our partner's end, which are outside of our direct control.
Technical Issues: Temporary problems with network connectivity or our systems can sometimes cause delays.
If your transaction is taking longer than expected, please check your transaction status in the app. If you need more help, contact our support team at [email protected]