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Why your account may have been deactivated

To protect everyone and keep our platform secure, we may deactivate an account if we detect activity that appears unusual or risky.

Updated over 2 months ago

This can include things like:

  • Security Concerns: Unusual login activity or transactions that don't seem to match your normal pattern.

  • Suspected Fraud: Activity that suggests someone else might be using your account without permission.

  • Verification Issues: Problems confirming your identity or the information you provided.

  • Policy Violations: Not following our Terms of Service.

What happens next?

If your account is deactivated, we will send you an email to explain the next steps. The time it takes to resolve the issue depends on the reason for the deactivation.

If you believe this was a mistake, please contact us at [email protected].

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